Reference

mposun Legal: Clear Rules Before Account Access

mposun puts account rules, payment conditions and data choices in one Legal page before you open an account.

Account eligibilityPayment conditionsData choicesPolicy contacts
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CONTACT ROUTES

Where Legal Questions Meet Account Support

A clear contact path matters when a Legal question affects your account or payment record. We direct you to the support route inside the account area for access concerns, wallet status checks and requests to change personal details. Include the relevant receipt, date and payment rail so our team can understand the issue without asking you to repeat the same steps.

Team online

Account access

If phone verification or account access does not complete, use the account support route and describe the step where it stopped. We can connect the request to the applicable Legal condition.

Wallet status

For DANA, OVO, GoPay or QRIS questions, keep your payment receipt and status reference ready. We use those details to check whether the Legal payment condition has been met.

Policy request

Ask through account support when you need a copy of a condition, want to question a data decision, or need a correction. State the requested change clearly so we can route it correctly.

DATA PRACTICE

How We Apply mposun Legal Controls

Legal handling is practical: we use account details for access checks, payment matching and security decisions, while keeping policy requests tied to the account record.

Data handling

We use the details attached to your account to perform phone verification, match payment records and assess access requests. Legal handling should reflect the stated purpose rather than an unrelated use.

Cookie choices

Cookies can preserve session settings while you move between the login page and account area. If you clear them, we may ask you to repeat an account step before continuing.

Account security

Phone verification helps connect account access to the contact detail you provide. Never share verification codes, and contact us if an account action appears that you did not request.

Record retention

Payment receipts, verification events and support requests may be retained for the period needed to resolve disputes, meet Legal duties and maintain an auditable account history.

Who to contact

Use the support route in your account for questions about access, data use, cookies, payment matching or a policy decision. Include your account email or phone detail where requested.

Requesting changes

You can ask us to correct account details or clarify a Legal condition. Describe the exact field or wording concerned, and we will assess the request against the account record.

Common Questions About mposun Legal

These Legal answers address the points Indonesian account holders usually check before access: eligibility, payment records, personal data, cookies, account closure and contact steps. Read them with the detailed conditions above, because a specific account decision can depend on the facts attached to your request.

mposun Legal covers account access, phone verification, payment matching, data handling, cookies, retention, policy changes and contact steps. Access depends on local law and the conditions shown for your account.

Access is available only where local law permits. Before opening an account, check the applicable conditions and complete the requested phone verification; location or eligibility may affect whether access can continue.

We use DANA or QRIS receipt details to match a payment with the account record. Keep the reference and amount available if status checking is needed, especially when the wallet remains pending.

We may use your account details, phone verification result, payment reference and support history for access, security and payment matching. You can ask through account support how a particular detail is used.

Cookies can keep a session active and preserve settings between account pages. Clearing them may end the session or require another login step, but it does not remove a policy request already submitted.

Yes. Send the requested correction through the account support route and identify the exact detail. We may ask for verification before changing it, so the account record remains accurate and secure.

Use account support to ask about closure, retained payment receipts, verification events or support records. We will explain the applicable Legal condition and any steps required before the request is completed.

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